[EasyShoppingPay Merchant] General Enquiries Regarding EasyShoppingPay
Merchant
[EasyShoppingPay Merchant]
How Is The Refund Process For Payments At EasyShoppingPay Offline Merchants?
There are
two options available to get your refund from the merchants.
Option 1
1) Customers who paid wrongly to report the wrong payment and request a refund
from EasyShopping's customer service
2)
Documents required from the customer/merchant side:
- Photo
of customer's bill receipt issued by merchants (the correct amount that the user should
pay)
- Photo
of payment received history (the actual amount that the merchant received)
- The customer just needs to quote the values for the above two items in the conversation
with EasyShopping customer service
3) EasyShoppingPay will proceed with the refund to the user with the amount (2-a) in step 2
4) EasyShoppingPay will claw back the refunded amount in step 3 in future merchant’s
settlement
Option 2
Directly get the cash refund from merchants.
[Buyer Basics] What Happens If I Do Not Receive My Order?
Can I Ask For A Refund?
[Return Refund] What Should I Do If I Want To Apply For
Refund/Return Request?
[Return Refund] What If My Order Was Cancelled Or Refunded, And I Did Not Receive My Voucher Or The Coins I Spent On The Order?
[Return Refund] When Would My Refund Be Processed, And How Long
Will It Take To Receive My Refund?
[Seller Basics] What Should I Do If I Receive A Return
Request From The Buyer?
[Return Refund] How Do I Return My Wrong/Damaged Item Once
The Return Request Has Been Confirmed?
[Buyer Basics] How Can I Get The Refund For My Cancelled
Order?
[EasyShopping Resolution Centre] How Can We Negotiate With The
Seller Or Buyer Using EasyShopping Resolution Centre?